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sriharshtotad
sriharshtotad
July 16, 2020
Solved

SMS Auto replies configuration in ACS external account

Are there any requirement on how the KEYWORD's for SMS auto replies should be configured in the ACS external accounts for SMS channel.

Auto replies are working for keywords like STOP/START & SUBSCRIBE/UNSUBSCRIBE but not for OPT-IN/OPT-OUT.

is it because of the hyphen in the OPT-IN/OPT-OUT keywords?

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bisswangAccepted solution
Adobe Employee
July 20, 2020

Yes, it's related to that.

The keyword is only suppossed to contain A-Z / 0-9 at the moment

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2 replies

Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
July 20, 2020

Yes, it's related to that.

The keyword is only suppossed to contain A-Z / 0-9 at the moment

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    sriharshtotad
    sriharshtotadAuthor
    July 20, 2020
    Thank you Ramon.
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