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alicep47308254
alicep47308254
Level 3
December 11, 2017
Solved

Retry e Delivery Template Rules in V6

  • December 11, 2017
  • 4 replies
  • 2633 views

Hello Community,

I have a problem with a workflow.

I need to put a Retry for 7 days for a Workflow. Not Retry for an Error, but for a No stress Rule set up in the Delivery Template (ex 1 mail per day and 3 mail max per week).

What is the best practice to do that?

Regards

Alice

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    Best answer by florentlb

    Hi Alice,

    Ok. I'm not sure this is a best practice. If a message absolutely has to reach all of its recipients, I'd consider using a different pressure rule for that one.

    First, please go through this documentation about consistency rules (pressure and capacity rules): https://docs.campaign.adobe.com/doc/AC/en/CMP_Campaign_Optimization_Consistency_rules.html

    For your specific use case, recipients matching the pressure rules criteria are excluded at the moment of the analysis of the delivery. So re-trying to send the delivery would only retry for recipients to whom the delivery was actually sent (for example after a soft bounce, etc.). The delivery would not be analyzed again, so the recipients excluded the first time would still be excluded.

    A workaround would be to create another query after your delivery (using a wait activity to process it 'x' time after) to target the recipients who did not receive the first delivery but were part of the initial target, and to deliver another (or the same) content to them.

    Florent

    4 replies

    florentlb
    florentlb
    Level 10
    December 15, 2017

    Hi Alice,

    I'm not sure I understand. You basically would like a delivery to keep re-trying sending an email to a recipient until he is able to receive it according to the pressure rules set up on your instance?

    Which version are you on?

    Florent

    alicep47308254
    alicep47308254Author
    Level 3
    December 18, 2017

    Hi Florent,

    I am using Campaign V6. Yes, according to the pressure rules I want to retry the delivery until the recipient will be able to receive it.

    Alice

    florentlb
    florentlbAccepted solution
    Level 10
    January 2, 2018

    Hi Alice,

    Ok. I'm not sure this is a best practice. If a message absolutely has to reach all of its recipients, I'd consider using a different pressure rule for that one.

    First, please go through this documentation about consistency rules (pressure and capacity rules): https://docs.campaign.adobe.com/doc/AC/en/CMP_Campaign_Optimization_Consistency_rules.html

    For your specific use case, recipients matching the pressure rules criteria are excluded at the moment of the analysis of the delivery. So re-trying to send the delivery would only retry for recipients to whom the delivery was actually sent (for example after a soft bounce, etc.). The delivery would not be analyzed again, so the recipients excluded the first time would still be excluded.

    A workaround would be to create another query after your delivery (using a wait activity to process it 'x' time after) to target the recipients who did not receive the first delivery but were part of the initial target, and to deliver another (or the same) content to them.

    Florent

    alicep47308254
    alicep47308254Author
    Level 3
    January 2, 2018

    Hi Florent,

    I have already a pressure rule for every email that said I can't receive more than 3 email per week and 1 email a day.

    I don't want to reach the bounce but I want to send an email to all the people that didn't receive my communication due to the Pressure rules I told you before.

    If I understand my choices, I can put a wait (a 24hours for example) to try after an amount of time to send the email to the Recipients that didn't receive the first day.

    The second choice is to do a new workflow from scratch.

    If there are any other options, feel free to tell me because they will be very helpful to me

    Alice

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