Reporting based on recipient Mail Client

Forum|Forum|5 years ago
November 24, 2020
2 replies
2177 views

Hi,

I'm unable to find a report based on the recipients Mail Client. With the rendering of, real-world, emails vastly different in Outlook 2013, 2016 & 365. I'm trying to get a breakdown of our customers, so as to focus on the larger groups when we have rendering issues.

I can find, Platform, Device and Browser. But no client data.

Thanks,

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shelly-goel

Adobe Employee

@andrewkriz I don't think the 'client' dimension is available oob and there isn't any straightforward way to implement a custom dimension. There's a possibility for you to capture the email client information at the user profile level and then have that available in reports. Refer this link: https://experienceleague.adobe.com/docs/campaign-standard/using/reporting/customizing-reports/creating-a-custom-profile-dimension.html?lang=en#creating-a-custom-profile-dimension (You might have to make some tweaks as per your use case)

AndrewKrizAuthor

Level 2

I'll have to look into this, but it's strange that other email platforms can have this OOB feature (that I assume is quite important), but ACS doesn't.

shelly-goel

Adobe Employee

@andrewkriz Detailed information around rendering in different email clients, is dependent on the license agreement.

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/preparing-and-testing-messages/email-rendering.html?lang=en#email-rendering-report-description

Hope this helps.

AndrewKrizAuthor

Level 2

I think you've misunderstood the question, I'm after client data from actual Campaign Sends. Not testing data.

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