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priyankah586599
Level 4
April 13, 2018
Solved

Reply address empty error

  • April 13, 2018
  • 4 replies
  • 5062 views

Hi,

The campaign did not send out any delivery  because of the following error

13/04/2018 05:17:13 Failed Unreachable xxxx806@gmail.com The file '/usr/local/neolane/nl6/datakit/nms/eng/schema/deliveryAlert.xml' does not exist on the server. Unable to load the document of identifier 'nms:deliveryAlert' and type 'xtk:schema'. Reply address is empty. Cannot deliver the message. The campaign is in the Retry pending status. Pls guide.

Regards,

Priyanka

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    Best answer by priyankah586599

    Hi Florent,

    Yes, We have a separate LUT in our project where Reply address was missing. We added it and the issue was resolved!

    Regards,

    Priyanka

    4 replies

    P
    priyankah586599Author
    Level 4
    April 13, 2018

    Reply pls!

    florentlb
    florentlb
    Level 10
    April 19, 2018

    Hi Priyanka,

    Sorry for the delay in replying. Can you share more details about your delivery? Please make sure you have set all required fields for the delivery (such as the reply address mentioned in your error message).

    If you are sure that all you fields are correctly configured, I'd advise to contact our support team to have it investigated.

    Florent

    florentlb
    florentlb
    Level 10
    May 15, 2018

    Hi Priyanka,

    Were you able to identify and solve your issue?

    Florent

    P
    priyankah586599AuthorAccepted solution
    Level 4
    May 15, 2018

    Hi Florent,

    Yes, We have a separate LUT in our project where Reply address was missing. We added it and the issue was resolved!

    Regards,

    Priyanka

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