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flaviop66163832
flaviop66163832
April 7, 2020
Solved

Registration token empty for app subscribers

  • April 7, 2020
  • 1 reply
  • 3168 views

Good morning,

I'm experiencing some issue related to the subscription process from mobile app.

In particular, I can see the link between visitorID and profile but the registration token seems to be empty. 

 

The demdex call contains the device token, so the implementation seems to be correct:

 

I noticed more than one post related to this issue, but I can't find the solution.

 

 

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Best answer by Adhiyan

Hello ,

 

Please raise a ticket to the support portal using the instance URL.

This seems to be a known issue in some ACS instances where the pipeline topics are mis-configured in the server configuration or missing the real-time topic for pipeline.

 

Generally if you select subscription in the nav tree of charles you would get a 500 error code.

 

Regards,

Adhiyan

1 reply

Adhiyan
Adobe Employee
AdhiyanAdobe EmployeeAccepted solution
Adobe Employee
May 11, 2020

Hello ,

 

Please raise a ticket to the support portal using the instance URL.

This seems to be a known issue in some ACS instances where the pipeline topics are mis-configured in the server configuration or missing the real-time topic for pipeline.

 

Generally if you select subscription in the nav tree of charles you would get a 500 error code.

 

Regards,

Adhiyan

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