Push - Tracking back in ACS | Community
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F
fern1
Level 5
September 20, 2023
Question

Push - Tracking back in ACS

  • September 20, 2023
  • 1 reply
  • 638 views

We have been trying to implement push tracking in our app (Android only) using this documentation:
https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/push-tracking.html?lang=en
and even opened a ticket with Adobe (no success) but we are still not getting push track information on ACS. 

During our call with Adobe team, the technical support shared with us documentation but it was for ACC. However, he told us that regardless of the Campaign platform, the app should pass the mId, cId, dId. And we are:

 

 

 



I know this thread here (https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/push-tracking-back-in-ac/td-p/600649) is about ACC, but I´ve the same question, is a parameters/variables setup necessary? Should any config be done on Adobe Launch´s side or ACS?
We can´t get anything other than:

 




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1 reply

F
fern1Author
Level 5
September 29, 2023

In case someone else is also facing this, there is a need for a further setup on Launch, https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/configuring-rules-launch.html?lang=en#push-tracking-postback

this allowed us to get clicks and opens. However, we are still not getting impressions and unique impressions.
Any advice on how we can fix that?

Thanks

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