Profile Substitution - Adds sending and tracking logs to the profile record? | Community
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davidh2892249
davidh2892249
Level 5
February 17, 2021
Question

Profile Substitution - Adds sending and tracking logs to the profile record?

  • February 17, 2021
  • 1 reply
  • 1055 views

Hi there,

 

I've just noticed when inspecting a profile record, that they have recieved proofs.

The "address" of the sending logs is an internal email address.

But the sending logs of main deliveries have the profile's email address.

 

I can also see tracking logs for the profile associated to the proof delivery.

 

So my question is, when using the Profile Substitution feature - are sending and tracking logs for the proofing stored against the profile selected for the substitution.

It very much looks like this is the case!!!

 

Thanks

 

David

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1 reply

S
Shivanand141
February 14, 2022

Hi Community,

 

This is happening now to production as well. Can someone please look into this? The concern here is not only these proofs getting added to the user profile but also incorrect tacking is mapped against the user. So the reporting is also impacted.

 

Regards,

Shivanand

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