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mmbb110
Level 9
August 29, 2020
Solved

Profile substitution

  • August 29, 2020
  • 1 reply
  • 1776 views

Is there a limit when using the email preview via email designer for my profile substitutions? I have added around 30 plus to my profile substitutions and the audience is part of the actual targeting but when I use email designer to check preview it is maxing out to 25.

 

Any help or document around this would be really great.

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Best answer by mmbb110
So the profile substitution via email designer is buggy and the workaround is to use the legacy editor and preview functionality within it. Thanks again.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
September 1, 2020

Hi @mmbb110,

 

You can follow this documentation page: Profile Substitution and it says you can select a maximum of 100 profiles for testing. If you're following the steps given in the documentation and still if it's failing open a support ticket.

 

Thanks, Sathees

Thanks, Sathees
    M
    mmbb110Author
    Level 9
    September 6, 2020
    Thanks for the response, apparently it seems like there is a bug and the profile substitution preview feature is locked at 25.
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