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filipe23353816
filipe23353816
Level 2
August 17, 2021
Question

Possible to delete specific delivery logs manually?

  • August 17, 2021
  • 2 replies
  • 1807 views

Hi,

I have two questions about deletion of the delivery logs.

 

First I noticed that it seems that if a profile is deleted via a workflow, the corresponding delivery logs of that profile is not automatically deleted as well. Is that correct?

 

My second question is if there is a way to delete a delivery log when the profile does not exist anymore?

 

The questions relate to GDPR and I want to remove data if we get a delete request from a customer. If the profile exist I use https://privacyui.cloud.adobe.io/ to remove all data (via email namespace). But I don't know what I can do if the profile is already removed but delivery logs with a specific email address still exists in ACS.

 

Best regards,

Filip

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2 replies

M
mmbb110
Level 9
August 17, 2021

@filipe23353816 

 

That's a really interesting scenario, what I would recommend is submit a delete request for that profile if you haven't already tried and check what happens with that request.

I will hunt more and let you know if I can find it.

filipe23353816
filipe23353816Author
Level 2
August 25, 2021

It says it can't find that profile which is true. So nothing gets deleted.

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
August 24, 2021

Hi Filip,

 

If you encounter a scenario like this you could create a workflow that queries the nms:broadlogrcp table which is the recipient delivery log table. Query it for the recipient's email address then you can use an update data activity to delete the selected rows.

 

Regards,

Craig

filipe23353816
filipe23353816Author
Level 2
August 25, 2021

Hi Craig,

 

But the nms:broadlogrcp table is not possible to select in the update data activity?

 

/Filip

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