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Senthil24
Level 4
April 27, 2017
Solved

Pipeline Events option not visible in campaign

  • April 27, 2017
  • 4 replies
  • 2270 views

We are referring to this url 

https://helpx.adobe.com/campaign/kb/triggers-and-campaign.html. With the help of adobe support , we have completed the triggers configuration in campaign. However we are not able to see the pipeline events in our campaign instance. Is there anything else that needs to be done  to enable that option?

Please suggest a solution.

Thanks

Senthil

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    Best answer by Amit_Kumar

    Hi Senthil,

    Did you tried recreating the pipeline events folder in adobe campaign explorer?

    Can you restart your pipeline process using following command

    nlserver restart pipelined@instance

    and if this gives you an error while restating raise a adobe day care ticket and they will be able to fix this alternatively you can share the log info  from  pipelined log here.

    Regards,

    Amit

    4 replies

    Amit_Kumar
    Amit_KumarAccepted solution
    Level 10
    May 1, 2017

    Hi Senthil,

    Did you tried recreating the pipeline events folder in adobe campaign explorer?

    Can you restart your pipeline process using following command

    nlserver restart pipelined@instance

    and if this gives you an error while restating raise a adobe day care ticket and they will be able to fix this alternatively you can share the log info  from  pipelined log here.

    Regards,

    Amit

      florentlb
      florentlb
      Level 10
      May 2, 2017

      Hi Senthil,

      Have you followed the instructions provided in the Troubleshooting section of the same page? 

      https://helpx.adobe.com/campaign/kb/triggers-and-campaign.html

      This should help to resolve your issue,

      Florent.

      Amit_Kumar
      Amit_Kumar
      Level 10
      May 5, 2017

      Hi Senthil,

      did it worked?

      Regards,

      Amit

      S
      Senthil24Author
      Level 4
      May 12, 2017

      Hi Amit, Yes it is solved. Pipeline events are now visible in campaign environment.

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