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priyankah586599
Level 4
September 8, 2017
Solved

Personalization pending status since 12 hours

Hi anyone,

Delivery is not sent out as shown below. Can anyone help on how to mitigate this. Do I need to stop and restart? Or is there anyway I can send this delivery out.

Regards,

Priyanka

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    vraghav
    vraghavAccepted solution
    Adobe Employee
    September 8, 2017

    Hi Priyanka,

    Something has gone wrong here. For a target audience as small as 236 it shouldn't take this long.

    If the instance is hosted by Adobe, reach out to Adobe support and they can have tech-ops check what is happening at backend.

    If the instance is on-premise you will have to ask the DBA.

    However, is the problem affecting only this delivery? or is it a system wide problem.

    If only this delivery is impacted, hit the Stop button, rerun your workflow to create a new delivery and hopefully it will go out.

    Regards,
    Vipul

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    5 replies

    vraghav
    Adobe Employee
    vraghavAdobe EmployeeAccepted solution
    Adobe Employee
    September 8, 2017

    Hi Priyanka,

    Something has gone wrong here. For a target audience as small as 236 it shouldn't take this long.

    If the instance is hosted by Adobe, reach out to Adobe support and they can have tech-ops check what is happening at backend.

    If the instance is on-premise you will have to ask the DBA.

    However, is the problem affecting only this delivery? or is it a system wide problem.

    If only this delivery is impacted, hit the Stop button, rerun your workflow to create a new delivery and hopefully it will go out.

    Regards,
    Vipul

    Translate
    harshalp2212386
    Level 2
    May 11, 2022

    Hi @vraghav,

    Can you please let me know the root cause of this issue?

    Is this caused by many JavaScript personalization on the delivery? or something related to Email size.

    Thanks in Advance!!

    Translate
    priyankah586599Author
    Level 4
    September 8, 2017

    Hi Vipul,

    Thanks for the quick turnaround. Our instance is hosted by Adobe. May be now I'll hit the stop button and rerun the workflow as you mentioned.

    Regards,

    Priyanka

    Translate
    manojn40001439
    manojn40001439
    August 8, 2019

    Hi Vipul,

    I have similar issue,

    I deleted the deliver's and cleared my cache. Re created deliverer's on same workflow still same status.

    can you suggest me anything else?

    Translate
    gulshang6861991
    September 26, 2019

    Thanks for help

    Translate
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