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Adobe Employee
January 27, 2023
Solved

Orders/Revenue Not Tracking

  • January 27, 2023
  • 2 replies
  • 973 views

Hi Experts,

 

we're experiencing an issue where orders and revenue are not tracked for specific campaigns where we know the campaigns have had associated orders and revenue.


Please Help!

 

   

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Best answer by bisswang

Can you check following:

  • you say it's not tracked for "specific campaigns", does that mean there are some campaigns where it is tracked?
  • to get campaign + web site data aligned, you need to have some "common" field, the payload in the last screenshot points to no campaign info being sent to Analytics
  • How do you include the campaign info in the tracking link? How do you extract it and send it to Analytics on the web site?

2 replies

bisswangAdobe EmployeeAccepted solution
Adobe Employee
January 27, 2023

Can you check following:

  • you say it's not tracked for "specific campaigns", does that mean there are some campaigns where it is tracked?
  • to get campaign + web site data aligned, you need to have some "common" field, the payload in the last screenshot points to no campaign info being sent to Analytics
  • How do you include the campaign info in the tracking link? How do you extract it and send it to Analytics on the web site?
Sukrity_Wadhwa
Community Manager
Community Manager
February 9, 2023

Hi @rrafiki,

Were you able to resolve this query with the help of the given suggestions by @bisswang or do you still need more help here? Do let us know.
Thanks!

Sukrity Wadhwa