Number of bounce + errors is different of the showed in exclusion causes

Question

Hello!

In a delivery summary, the count of Bounces + Errors shows 351, but when I open the exclusion causes, the total volume is 383. I have 62 blacklisted addresses, 37 quarantined addresses, 246 duplicated and 38 domains excluded. Shouldn't the volume be 351? I am confused with that and ask for your help.

Thank you!

Thais

SatheeskannaK · Accepted Answer

@thaiskoliveiras1998, Bounces + Errors are hard bounces count after sending the delivery. Exclusion causes are different. For example, 246 duplicated counts were before the delivery as part of the typology rule. Take a look at these documentation pages.

https://experienceleague.adobe.com/docs/campaign-standard/using/reporting/list-of-reports/delivery-summary.html?lang=en

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messages/understanding-delivery-failures.html?lang=en

https://experienceleague.adobe.com/docs/campaign-standard/using/reporting/list-of-reports/bounce-summary.html?lang=en