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jyotiyadav3
Level 2
May 14, 2018
Solved

Not Able to Send Alert- Status Pending

  • May 14, 2018
  • 2 replies
  • 3104 views

Hi,

When I try to send an alert to my email address, I always get status as Pending. No error and workflow is in finished state. What is the reason behind this?

Thanks.

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Best answer by ShrawanSaxena-1

Hi Jyoti,

Have you received the email ?

If you are receiving the email and only status of the delivery is not updated then  you have to check the technical workflows are running or not .

If you are not receiving the emails too, Please check MTA and MTA child's log for any issue in mail sending.

2 replies

ShrawanSaxena-1
Adobe Employee
ShrawanSaxena-1Adobe EmployeeAccepted solution
Adobe Employee
May 14, 2018

Hi Jyoti,

Have you received the email ?

If you are receiving the email and only status of the delivery is not updated then  you have to check the technical workflows are running or not .

If you are not receiving the emails too, Please check MTA and MTA child's log for any issue in mail sending.

jyotiyadav3
Level 2
May 14, 2018

Hi Shrawans,

No I didn't receive email.

Thanks,

Jyoti Yadav