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Javier_Maestro
January 26, 2022
Question

Mobile application subscribers - ECID exists but registration token is empty

  • January 26, 2022
  • 2 replies
  • 1242 views

Hi, having some issues with sending push notifications from Adobe Campaign Standard to Mobile subscribers.
On ios platform, I can see that when running the app the generated ECID will be posted to our campaign instance and populate the subscriber table, but the token is missing. As the image below

 

 

On Android, The subscriber table didn't update with a new tuple. I only see the IOS users without the registration token

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    2 replies

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    February 1, 2022

    for the mobile app, the tokens are "synced" to ACS from another Adobe service.

    Can you verify e.g. in the logs of Android Studio that the calls to Adobe are all really done? (1 for ID sync, 1 for registration in ACS)

    Also ensure that the IMS Org is the same for the app and ACS

      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      February 9, 2022

      Hi @javier_maestro,

      Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

      Thanks!

      Sukrity Wadhwa
      J
      Javier_MaestroAuthor
      February 14, 2022

      hi @sukrity_wadhwa 

      We still have the issue, but during this week i'll answer to @bisswang attaching the calls to Adobe. 
      Sorry for not aswering before

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