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androd58052764
androd58052764
Level 2
January 18, 2019
Solved

Mobile app subscribers empty registration token

  • January 18, 2019
  • 11 replies
  • 12832 views

Hi,

I have an issue where I can add subscribers to my mobile app defined in ACS but they don't have a registration token.

What could be causing this?

How it's set up:

MainActivity.java

MyFirebaseMessagingService.java

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    Best answer by Adhiyan

    Hello Andro,

    The demdex call is responsible for generating the registration token in Adobe and since you are getting an error on that step , it could explain the problem.

    Ideally , after the dpm.demdex.net call should be followed by :

    if this is not happening , then I guess this hostname is not known in google ecosystem and hence the demdex call is not successful.

    Probably the app developer can help you in debugging why the demdex call is not working and transferring data to google APIs.

    ideally a successful call would look like this.

    Regards,

    Adhiyan

    11 replies

    Show previous replies
    Adhiyan
    Adobe Employee
    AdhiyanAdobe EmployeeAccepted solution
    Adobe Employee
    September 4, 2019

    Hello Andro,

    The demdex call is responsible for generating the registration token in Adobe and since you are getting an error on that step , it could explain the problem.

    Ideally , after the dpm.demdex.net call should be followed by :

    if this is not happening , then I guess this hostname is not known in google ecosystem and hence the demdex call is not successful.

    Probably the app developer can help you in debugging why the demdex call is not working and transferring data to google APIs.

    ideally a successful call would look like this.

    Regards,

    Adhiyan

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