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ColineLe1
February 29, 2024
Solved

Metric of open or click frequency

 

Hello,

 

I would like to calculate how many times a person has opened an email. Do you know if it's possible?

If possible, could you please provide me How I can do ?

 

Thanks for your help,

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Craig_Thonis
Craig_ThonisAccepted solution
Adobe Employee
March 4, 2024

Hi Coline,

There are a couple of ways in which you could do this. The simplest in the case of looking at one or two recipients would be to simply navigate to the delivery in question and take a look at the delivery and tracking logs, filtering by recipient. That should give you the number of times the Open was triggered.

 

If you need to do this for a larger group, however, you would need to create a workflow that queries the recipient tracking log table and filter based on delivery and URL type. That should give you the info that you are looking for.

 

Regards,

Craig

 

 

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1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
March 4, 2024

Hi Coline,

There are a couple of ways in which you could do this. The simplest in the case of looking at one or two recipients would be to simply navigate to the delivery in question and take a look at the delivery and tracking logs, filtering by recipient. That should give you the number of times the Open was triggered.

 

If you need to do this for a larger group, however, you would need to create a workflow that queries the recipient tracking log table and filter based on delivery and URL type. That should give you the info that you are looking for.

 

Regards,

Craig

 

 

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