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Sandrine_Joffre
Level 1
September 23, 2026
Question

Marketo UI Issues: Campaign Movement not possible and Activation Icon Not changing

  • September 23, 2026
  • 1 reply
  • 11 views

Hello,

I’ve been experiencing some issues with the Marketo user interface for the past few weeks:

  • Sometimes, I’m unable to move campaigns within the same program.
  • The campaign icons do not always change color when activated. For example, trigger campaigns remain grey instead of turning yellow, and batch campaigns do not turn blue.

These issues are not happening all the time, but they occur regularly enough to make the user experience quite frustrating.

Has anyone else experienced the same issues?

Thanks!

    1 reply

    kalladit
    Adobe Employee
    kalladitAdobe Employee
    Adobe Employee
    September 25, 2026

    Hey,

     

    The single most effective habit is to refresh the page. 

    Marketo's Marketing Activities interface is a single-page web application that keeps a cached model of your tree (all your programs, campaigns, folders, and their states) in your browser's memory. When you activate a campaign or move something, the server updates the real record, but the visual layer — the icon color, the position in the tree — only updates if the browser successfully re-renders that part of the page. Over a long session the app accumulates a lot of state, network calls get slow or drop, and the render step silently fails. The data is correct on the server; your screen just hasn't caught up. That's why the icon stays grey even though the campaign is genuinely active, and why it's intermittent rather than constant — it depends on session length, memory pressure, and connection quality at that moment.

     

    Note: You’ve posted this in the wrong community. This community is for Adobe Campaign-related questions.

    Cheers,

    Nikhil Kalladithodi

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