Link in Email Content of Transactional Message cannot be modified

Forum|Forum|1 year ago
April 10, 2024
2 replies
1099 views

Hello Community,

We created a transactional email with an image with a link (type "external link) without problems, but now we try to modify it to add a new url and the "Save" button is not enabled. Why can it be?

Thanks

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SatheeskannaK

Community Advisor

@lar1985 I hope you're editing the parent delivery. It should work unless you're trying to personalize the URL with a domain name or URL extension.

Thanks, Sathees

L

LAR1985Author

Level 3

Thanks for replying.

It is the parent delivery, it is created in Marketing Plans > Transactional Messages > Transactional Messages.

The original link is to typeform including variables collected from transactional event, it is similar to this:

https://company.typeform.com/to/XXXXX?var1=1&var2=(variablefromtransactionalevent)&var3=(variablefromtransactionalevent)

And when we write anything else, for example, another link or modification of the original or delete i so that there is nothing, it does not allow deletion

Thanks