is there any plan for conversational sms capability in adobe campaign standard | Community
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surajpatra2525
Level 4
June 9, 2021
Question

is there any plan for conversational sms capability in adobe campaign standard

  • June 9, 2021
  • 3 replies
  • 2085 views

Hi Experts - is there any future enhancement in ACS, where we can do conversational sms or atleast do an action based on the response ? Our requirement is if customer replies to a particular short code, we want to make an api call to update some status and respond back to the customer.

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3 replies

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JohnWi12
Level 5
June 9, 2021

You can create a workflow with an activity of an incremental query that monitors the resource Incoming SMS (inSMS) for a specific reply.  Then the workflow can update the profile and send an sms auto-reply.

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    surajpatra2525Author
    Level 4
    June 9, 2021
    would that be realtime, like will the workflow flow be triggered right away ? What i understand from the current status is we have to read the incoming MO table every 15 minutes and work on it. We are looking for a realtime option.
    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    June 23, 2021

    Hi @surajpatra2525,

    Were you able to resolve this query or do you still need more help here? Do let us know.

    Thanks!

    Sukrity Wadhwa
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    surajpatra2525Author
    Level 4
    June 23, 2021
    the above suggestion doesnt work. i cant really create an transactional event based on the incoming MO table in ACS. Is there any other suggestions ?
    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    June 25, 2021

    Unfortunately today there is no real-time way to answer incoming SMS messages.

    It can be done via workflows though only with a scheduler in fixed intervals.

     

    So far I am not aware that any change in this area is on the near future roadmap

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