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fern1
Level 5
September 27, 2022
Solved

IOS PEN certificate error

  • September 27, 2022
  • 1 reply
  • 938 views

We are trying to add the IOS pen certificate ON Campaign (already managed to add the Android server key without an issue) and have been getting this error:

Mobile Error code:21 - Invalid iOS certificate. Empty certificate key. Could not open a connection with APNS/APNS_SANDBOX server.
Error while executing the method 'ChangeMobileApp' of service 'nms:mobileApp'.

Our mobile dev told us he had created IOS certificate many times before without an issue. 
 Any idea how we can solve this?

Thanks in advance

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Best answer by fern1

Hi Craig,

After many trials and many certificates created by our app dev team we managed. 
Tbh we are still not sure what made it work, and we didn´t have to change any setup previously made in launch..
I think it was related to sandbox. 

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
October 5, 2022

Hi Fern,

 

Can your mobile Dev ensure that the permissions in launch are sufficient and allow write access? We have seen this occur once or twice in the past and that was typically the problem.

 

Thanks,

Craig

F
fern1AuthorAccepted solution
Level 5
October 6, 2022

Hi Craig,

After many trials and many certificates created by our app dev team we managed. 
Tbh we are still not sure what made it work, and we didn´t have to change any setup previously made in launch..
I think it was related to sandbox. 

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