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Adobe Employee
vnagarajAdobe Employee
Adobe Employee
December 18, 2017
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Include duplicate email ids in a delivery

  • December 18, 2017
  • 2 replies
  • 3909 views

Hi,

I have a requirement where I need to include duplicate email ids in the delivery, since they are different in having a unique segment id which is also included in the delivery. I am basically having a split activity and adding separate segment ids to each split (and overlapping the split data). And while sending the delivery, the duplicate email ids are getting excluded with a reason "Double" in the 'Target' section of the delivery.

Any way I can overcome this behavior?

Thanks,

Vignesh

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    Best answer by ShrawanSaxena-1

    Hi Vignesh ,

    Could you please check the exclusion settings on  delivery

    Click on TO>Exclusion>Exclusion Settings

    Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.

    2 replies

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe EmployeeAccepted solution
    Adobe Employee
    December 18, 2017

    Hi Vignesh ,

    Could you please check the exclusion settings on  delivery

    Click on TO>Exclusion>Exclusion Settings

    Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.

      A
      andregonzalez
      Level 2
      April 29, 2022

      Hi!

       

      It seems like a great solution, but I don't have either of those typology rules, so I could follow the steps to keep duplicated email address, still my deliveries are filtering out and sending only to one of them 😞 

      V
      Adobe Employee
      vnagarajAdobe EmployeeAuthor
      Adobe Employee
      December 18, 2017

      Hi,

      Thanks for the reply.

      After unchecking the "Exclude Duplicate Addresses during Delivery", I also had to check the "Keep duplicate records (same identifier)" and now all the email ids are getting targeted and I can substitute them while sending proofs.

      Thanks,

      Vignesh

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