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ihm185
Level 3
September 6, 2018
Solved

Inbox rendering

  • September 6, 2018
  • 8 replies
  • 4165 views

Hello everyone,

we have an adobe campaign instance where we want to test the consistency of email delivery across different email clients. I believe our subscription with Adobe Campaign already includes Litmus. My challenge is how can I integrate Litmus with Adobe campaign so that we can test our delivery across different email clients and platforms before sending.

TIA

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    Best answer by Jean-Serge_Biro

    Hi Imran,

    Inbox Rendering option (optional module under license) was made with home-made technology before build indicated by Shefali, so you can use it if you can't upgrade your Adobe Campaign version.
    In that case, you must read the former documentation of Adobe Campaign for former Inbox Rendering mechanism.

    But I strongly recommends to upgrade regularly your AC instance to get newer builds. It helps to improve useability and being ready to new behaviors/new functionalities. And it helps community people to answer you easierly.
    Not to mention that it helps Adobe Campaign support to answer you quicker and better.

    Regards.
    J-Serge

    8 replies

    shemitta
    Adobe Employee
    shemittaAdobe Employee
    Adobe Employee
    September 6, 2018

    Hi Imran,

    If you are using a build above 8757, and have litmus(a paid option) in your contract, You can enable Litmus for inbox rendering by contacting Adobe Support team.

    Thanks,

    Shefali

      I
      ihm185Author
      Level 3
      September 14, 2018

      Thank you Shefali for replying,

      We are using build 8754

      I
      ihm185Author
      Level 3
      September 18, 2018

      Hi Shefali,

      do you have any update regarding my query?

      Thanks,

      Imran

      Jean-Serge_Biro
      Jean-Serge_BiroAccepted solution
      Level 10
      September 18, 2018

      Hi Imran,

      Inbox Rendering option (optional module under license) was made with home-made technology before build indicated by Shefali, so you can use it if you can't upgrade your Adobe Campaign version.
      In that case, you must read the former documentation of Adobe Campaign for former Inbox Rendering mechanism.

      But I strongly recommends to upgrade regularly your AC instance to get newer builds. It helps to improve useability and being ready to new behaviors/new functionalities. And it helps community people to answer you easierly.
      Not to mention that it helps Adobe Campaign support to answer you quicker and better.

      Regards.
      J-Serge

        I
        ihm185Author
        Level 3
        September 18, 2018

        Thank you Jean-Serge for replying,

        Can you please share with me the old documentation for implementing litmus in Adobe Campaign. That will be really helpful.

        best regards,

        Imran

        Jean-Serge_Biro
        Jean-Serge_Biro
        Level 10
        September 18, 2018

        Hi Imran,

        This is not old documentation for implementing Litmus, but old documentation for implementing previous Inbox Rendering system (before Litmus based system).


        Please read that old documentation (archives):
        Adobe Campaign Documentation

        But again, I rather recommend you to upgrade to most recent build if possible for you, especially for Adobe Campaign support team help reason.

        Regards
        JS

        I
        ihm185Author
        Level 3
        September 24, 2018

        Thank you Jean.

        I
        ihm185Author
        Level 3
        October 9, 2018

        Thank you for your valuable advice, Jean,

        May I know how long will the upgrade-to-the-recent-build take?

        How long will be the downtime?

        Please let me know so that I can take an informed decision without hampering our business.

        Best regards,

        Imran

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