Inaccurate Record Count | Community
Skip to main content
El_Loco
El_Loco
Level 5
December 18, 2018
Solved

Inaccurate Record Count

  • December 18, 2018
  • 3 replies
  • 3632 views

Hi all,

I'm hoping someone can enlighten me as to why our ACS instance might produce inaccurate 'total' records.

We've experience this in reporting, and other areas of ACS but this particular problem is occurring within our Services section.

I was under the impression I could go into a service, and the overall number stated above the records was the total number of records subscribed to that service. Not so. I noticed when I ran a query to export these records the result was around half that number.

As a result I went into the service and clicked 'Load more' until it reached the end of the records. That number matched my query. So my question is, what is the second number referring to? Why is only pulling half of the 'total' as is there anyway I can reset this number, so it matches the number of active records that the system actually pulls?

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by asish_kumarp599

    Have you raised a ticket with Adobe support yet..

    3 replies

    asish_kumarp599
    asish_kumarp599
    Level 4
    December 18, 2018

    This is very strange. Can you check on what numbers you see when you go to the Service Summary reports by clicking the graph icon on top right corner? You may have to raise a ticket with Adobe to reset this number.

      El_Loco
      El_LocoAuthor
      Level 5
      December 19, 2018

      When I click on the service summary report it tells me:

      Number subscribed to date

      6.23 k

      6,230

      This aligns with the false number on the previous screen unfortunately.

      asish_kumarp599
      asish_kumarp599Accepted solution
      Level 4
      January 4, 2019

      Have you raised a ticket with Adobe support yet..

        Terms & ConditionsAccessibility statement

        Loading footer...