In-app messaging not working - missing documentation? | Community
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J
JAElliott
Level 2
April 16, 2021
Question

In-app messaging not working - missing documentation?

  • April 16, 2021
  • 2 replies
  • 3556 views

We are trying to get In-App messages working using the documentation on enabling basic lifecycle triggering (device open), but no messages are being displayed on devices despite send being executed correctly from ACS.

We have Lifecycle enabled in the device code
We have In-app tracking enabled within Launch
SDK and Launch and ACS are configured correctly so Push notifications and Push tracking are working correctly. Just In-App not working.

 

We are only trying to target all devices, so no specific app triggers, app profile data, etc are being used. Just basic all app launch messages.

 

We've been using the documentation here: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messaging/about-in-app-messaging.html#in-app-faqThe documentation above mentions "configure Adobe Launch endpoint for In-App", and assume that means In-App tracking postback documented here: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/configuring-rules-launch.html?lang=en#create-data-elementsAll other documentation found is for v4 SDK.

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    2 replies

    J
    JAElliottAuthor
    Level 2
    May 11, 2021

    No responses here and no responses on the Adobe Support ticket.

    smccran
    Adobe Employee
    smccranAdobe Employee
    Adobe Employee
    May 24, 2021
    Hi James, Looking on this page: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messaging/about-in-app-messaging.html?lang=en#extensions-apis there's a section on tracking the in-App post backs. Are you seeing any post back tracking data? Or reports?
    A
    AnilKrishna
    June 22, 2022

    Was this issue resolved? I am facing the exact same issue on Android. I have completed all the necessary steps but am not able to see the InApp message. I don't have any directions at the moment to see whats happening as there is no error displayed in Android Studio logcat or in the project griffon logs (Assurance). 

     

    As mentioned on the original post - 

    SDK, module registrations and lifecycle events are set and working fine. 

    Push notifications work totally fine.

    I followed this - https://aep-sdks.gitbook.io/docs/using-mobile-extensions/adobe-campaign-standard#set-up-in-app-messaging

    I have added necessary set up on AndroidManifest as well. 

    In-App doesn't work. I tried debugging with the debug points on lifecycle and some adobe SDK activity

    FullscreenMessageActivity, LocalNotificationHandler

     doesn't hit the points.

     

    Am not sure what more am missing. Could anyone please provide some directions? 

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