Images not showing in Chrome after update to 20.4 | Community
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martinas5200630
October 21, 2020
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Images not showing in Chrome after update to 20.4

  • October 21, 2020
  • 2 replies
  • 1331 views

Hi,

We're having issues when using Adobe Campaign Standard in Google Chrome after the update to version 20.4. For some reason, no images are displayed in ACS, neither as a thumbnail for any programs/campaigns/email deliveries, or when editing an email delivery. When editing an email delivery, all the images appear as broken images, both in the Email Designer and in the legacy editor.

 

Anyone else experiencing this? Anyone who did experience this and managed to solve it? Happy for any help, 'cause this is really frustrating...

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Best answer by Craig_Thonis

Hi Martina,

Please reach out to Campaign Support.  We've seen this reported a couple times in the past and typically Support needs to engage other internal teams to review your environment in order to get things squared away.

 

Thanks,

Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
October 22, 2020

Hi Martina,

Please reach out to Campaign Support.  We've seen this reported a couple times in the past and typically Support needs to engage other internal teams to review your environment in order to get things squared away.

 

Thanks,

Craig

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    October 25, 2020

    Can you check which resource domain is configured in Campaign?

     

    Latest Chrome release changed the default setting for mixed content.

    I.e. if your resource domain is HTTP, it won't show the data as ACS is served via a HTTPS url.

     

    Recommendation would be in such case to assign a SSL certificate.

    As a workaround, you can allow mixed content in Chrome temporarily for the ACS instance.

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