Images hosted by Adobe not loading

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In production, our images are hosted at http://res1.marketing.ourdomain.com/res/ourprodenvironment/

Some users are having trouble with their networks not loading the images in the designer or in their email. I have their IT looking into whitelisting but is it common for the image server to be on a http network?

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SatheeskannaKAccepted solution

Adobe Champion, Community Advisor, UG Leader

@dnelson_wg Open a ticket with Adobe support and ask them if they can apply for a SAN certificate for this purpose. They will be able to guide you on what needs to be done. Meanwhile, take a look at this documentation.

Thanks, Sathees

SatheeskannaK

Adobe Champion, Community Advisor, UG Leader

@dnelson_wg, It all depends if you want to secure them and have SSL enabled. Maybe this KB article will help.

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Thanks, Sathees

D

Dnelson_WGAuthor

Level 2

Thank you for the info!!

I'll see if my user can replicate the issue (I can't). Meanwhile, I see that my subdomain: marketing.ourdomain.com has a certificate but I don't have a certificate for res1.marketing.ourdomain.com

Does every sub.subdomain need it's own certificate?

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SatheeskannaK

Accepted solution

Adobe Champion, Community Advisor, UG Leader

@dnelson_wg Open a ticket with Adobe support and ask them if they can apply for a SAN certificate for this purpose. They will be able to guide you on what needs to be done. Meanwhile, take a look at this documentation.

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Thanks, Sathees

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