Solved
How to reset user password?
Hi guys,
I'm using Classic Adobe, and I know I can go to Explorer and manually edit an user's password. But how can I send a reset request or help a user that forgot the password?
Thank you!
- Raúl
Garima_GakharAccepted solution
Adobe Employee
August 24, 2018
Hi RaulOcana
I believe you are referring to access to Adobe Console and not Support Portal (https://support.neolane.net/ ).
If its for the Client Console (application), you can only help by resetting user's password manually and then sharing it with him/her.
The Browser based application for Support Portal does have link to 'Forgot Password'.
Hope that helps!