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wisemage_
wisemage_
Level 2
September 18, 2018
Solved

How to Add Anchor Links in Emails

  • September 18, 2018
  • 11 replies
  • 11543 views

How to add anchor links in emails, tracking code messing them up...

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    Best answer by bisswang

    Once the content is synchronized, you could disable tracking the the Libks viewlet of the Creative Designer.

    Then it would keep the original URL and the anchor link should work

    11 replies

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    September 20, 2018

    Hi wisemage_,

    Can you please elaborate more on the error?

    Regards,
    Vipul

      wisemage_
      wisemage_Author
      Level 2
      September 20, 2018

      I mean in page reference links like:

      1. Name Anchors: <a href="#anchorname">...</a> ?
        <a name="anchorname">...</a>
      2. Back to Top Anchors: <a href="#top">Back to top</a>

      No error, it is just not working.

      Note: We prepare email with AEM and publish it to Campaign

        I
        itd6
        Level 3
        June 14, 2019

        anyone figured this out?

        B
        Adobe Employee
        bisswangAdobe EmployeeAccepted solution
        Adobe Employee
        June 14, 2019

        Once the content is synchronized, you could disable tracking the the Libks viewlet of the Creative Designer.

        Then it would keep the original URL and the anchor link should work

          I
          itd6
          Level 3
          June 18, 2019

          It does not show in the links area as a "link" so I can't turn off the tracking. What do you mean by "synchronized"?

          B
          Adobe Employee
          bisswangAdobe Employee
          Adobe Employee
          June 18, 2019

          Yes you are right, that does not exist in Creative Designer.

          There it will just display a message that links are read-only.

          What shall work:

          • Choose the AEM template to use for send out
          • Open it in "default editor"
          • Choose "Tracked URLs" in the toolbar
          • There you can disable tracking for individual links
          I
          itd6
          Level 3
          June 18, 2019

          That does not work because it does not show anchors as links in the tracking area.

          B
          Adobe Employee
          bisswangAdobe Employee
          Adobe Employee
          June 19, 2019

          Hi Marie,

          ah yes, you are right.

          I just rebuilt such E-Mail here on my side.

          It's all working fine.

          The <span id="..."> target is kept as is and also the <a href="#..." is not touched when sending the E-Mail.

          How are you creating the E-Mail?

          Are you using the Creative Designer and default templates are also via AEM as it was stated initially in this thread?

          If you are using the Creative Designer, that one adds a meta tag in the header to define a base url which is then used for all relative links etc. (<meta class="nl-dce-fragment" data-nl-name="EmailUrlBase">)

          That also could impact what you are experiencing on your side.

          If you are not using any relative image URLs etc, you could just remove that from the <head> area and relatives URLs shall work

            I
            itd6
            Level 3
            June 19, 2019

            We do not use AEM. We create templates in Adobe Standard Campaign or just start and Email and build from scratch.

            I did a test and deleting this code

                   <meta class "nl-dce-fragment" data-nl-name="EmailUrlBase">

            does make the anchors work properly.

            However what is the ramifications of deleting this code? Will anything else break? Would it be ok to delete this from all templates?

            B
            Adobe Employee
            bisswangAdobe Employee
            Adobe Employee
            June 19, 2019

            Hi,

            this is only relevant if you are using "relative" image urls anywhere in your E-Mail content.

            I would rather assume that is never the case and absolute URLs are used for all images.

            In that case, you can remove it from all templates.

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