How do I know profiles whom unsubscribe using landing pages?

Question

Hi community,I'd like to know how I can extract  profiles whom unsubscribe using an unsubscribe link.
 
Thanks in advance.

tgumus · Accepted Answer

Hi @olsalas711,

Let me pass you the information I received on a similar inquiry:

There is no explicit recording of this, however it can be guessed from tracking logs. It should be enough to query profiles with a condition like "tracking logs exist such as", and then the right condition to select unsubscription URLs. (In Campaign Classic, the query would be: "tracking logs exist such as type of URL equal to Opt-out"). This query should return all the recipients that have clicked on the unsubscription link.

Hope this helps.

cdermody · Answer

If you have the unsubscription link connected to a service in ACS, you can access that Service and access the Service Summary using the drop down in the upper right hand corner of the page to get a macro view of opt-outs.

Within the service, you can access Subscription history and filter by Action = unsubscription.

For extracting, you'll need to leverage a workflow where you target the tracking recipient logs resource and query those who have a tracking log = urlType(opt out). It's a checkbox. From there extract it to a secure location.

Hope this helps!

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