How do I know profiles whom unsubscribe using landing pages? | Community
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olsalas711
Level 4
August 25, 2022
Solved

How do I know profiles whom unsubscribe using landing pages?

  • August 25, 2022
  • 2 replies
  • 820 views

Hi community,
I'd like to know how I can extract  profiles whom unsubscribe using an unsubscribe link.

 

Thanks in advance.

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Best answer by tgumus

Hi @olsalas711,

 

Let me pass you the information I received on a similar inquiry:

 

There is no explicit recording of this, however it can be guessed from tracking logs. It should be enough to query profiles with a condition like "tracking logs exist such as", and then the right condition to select unsubscription URLs. (In Campaign Classic, the query would be: "tracking logs exist such as type of URL equal to Opt-out"). This query should return all the recipients that have clicked on the unsubscription link.

 

Hope this helps.

2 replies

T
Adobe Employee
tgumusAdobe EmployeeAccepted solution
Adobe Employee
August 30, 2022

Hi @olsalas711,

 

Let me pass you the information I received on a similar inquiry:

 

There is no explicit recording of this, however it can be guessed from tracking logs. It should be enough to query profiles with a condition like "tracking logs exist such as", and then the right condition to select unsubscription URLs. (In Campaign Classic, the query would be: "tracking logs exist such as type of URL equal to Opt-out"). This query should return all the recipients that have clicked on the unsubscription link.

 

Hope this helps.

    C
    cdermody
    Level 3
    September 22, 2022

    If you have the unsubscription link connected to a service in ACS, you can access that Service and access the Service Summary using the drop down in the upper right hand corner of the page to get a macro view of opt-outs. 

     

    Within the service, you can access Subscription history and filter by Action = unsubscription. 

     

    For extracting, you'll need to leverage a workflow where you target the tracking recipient logs resource and query those who have a tracking log = urlType(opt out). It's a checkbox. From there extract it to a secure location. 

     

    Hope this helps!

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