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Katerina1
Level 2
October 21, 2020
Solved

How can I add a new IP address? Urgent

  • October 21, 2020
  • 2 replies
  • 2067 views

Hi, 

Does anybody know how to add a new IP address? I have opened two tickets and sent an email but I don't get any response.

This is so important as from 1st of November I will not have any access anymore. 

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Best answer by Craig_Thonis

Hi Katerina,

 

So the ticketing system has been updated so you can no longer open up a new ticket by just emailing.  You'll need to go through the Adobe Console to open up new tickets.  See the below URL in the "Request for help" section.

 

Additionally, right above the "Request for help" section you'll see documentation for the "Control Panel". This feature has been developed to allow our clients to do many common tasks, including whitelisting themselves without the need for submitting a Support ticket.

 

https://helpx.adobe.com/campaign/kb/ac-support.html#acs-support

 

Regards,

Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
October 22, 2020

Hi Katerina,

 

Can you elaborate on the ask and can you provide the ticket numbers?  I'm assuming based on your description that you need another IP address whitelisted so you or someone else will be able to log into Campaign?  If so, can you confirm that you are indeed using ACS versus Campaign Classic since IP whitelisting isn't necessary in ACS.

 

Thanks,

Craig

K
Katerina1Author
Level 2
October 23, 2020
Hi Craig,
Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
October 23, 2020

Hi Katerina,

 

So the ticketing system has been updated so you can no longer open up a new ticket by just emailing.  You'll need to go through the Adobe Console to open up new tickets.  See the below URL in the "Request for help" section.

 

Additionally, right above the "Request for help" section you'll see documentation for the "Control Panel". This feature has been developed to allow our clients to do many common tasks, including whitelisting themselves without the need for submitting a Support ticket.

 

https://helpx.adobe.com/campaign/kb/ac-support.html#acs-support

 

Regards,

Craig

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