Home screen showing 'Error: IMS server credentials not specified' | Community
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amandaq58435969
amandaq58435969
October 2, 2017
Solved

Home screen showing 'Error: IMS server credentials not specified'

  • October 2, 2017
  • 1 reply
  • 1774 views

I am able to log into Campaign using my local credentials and get to the Explorer, but when I click on the Home button to start a new campaign, I am greeted with an error saying "IMS server credentials not specified."  I had my colleague log into her instance of Campaign using my credentials and she did not have the same issue.  Any idea what I might have done on my local machine to get this error and how I can fix it?

Thanks!

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    Best answer by Adhiyan

    Hello Amanda,

    It looks to be a problem with either the console version or the local cache in your machine.

    1>. Can you try clearing the local cache from File>Clear local cache

    2>. Can you please compare your console version with your colleagues and update your client in the version does not match.

    Regards,

    Adhiyan

    1 reply

    Adhiyan
    Adobe Employee
    AdhiyanAdobe EmployeeAccepted solution
    Adobe Employee
    October 3, 2017

    Hello Amanda,

    It looks to be a problem with either the console version or the local cache in your machine.

    1>. Can you try clearing the local cache from File>Clear local cache

    2>. Can you please compare your console version with your colleagues and update your client in the version does not match.

    Regards,

    Adhiyan

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