Solved

Hi I have an issue with one of my workflow, with the following error message

6 replies
2165 views
Translate All

issue with one of my workflow, with the 'Play' method:

Error 'PLAY' of the nms:delivery service

any dea ?

Thx

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

AdhiyanAccepted solution

Adobe Employee

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

david--garcia

Level 10

Post a screenshot and journal details, what version are you running?

Translate

https://www.linkedin.com/in/david-garcia-uk/ | https://martech.network

L

LogdirectAuthor

Thank you for your time and your question, the version is Adobe Campaign Version 6.1.1 (build 8705)and you will find hereafter the XML fomat of the error:

<?xml version='1.0'?>

<SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>

<SOAP-ENV:Body><SOAP-ENV:Fault>

<faultcode>SOAP-ENV:Server</faultcode>

<faultstring xsi:type='xsd:string'>Erreur pendant l'exécution de la méthode 'Play' du service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Translate

david--garcia

Level 10

Would you be able to upgrade to a later build (i.e b8795)? this is probably a glitch/bug

Translate

https://www.linkedin.com/in/david-garcia-uk/ | https://martech.network

Adhiyan

Accepted solution

Adobe Employee

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

Translate