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andreac50638695
Level 2
May 23, 2017
Solved

Help with Inbound SMS

  • May 23, 2017
  • 3 replies
  • 1746 views

Hi All,

we're experiencing an issue with Inbound SMS activity into a targeting workflow.

In fact, when we try to process an inbound SMS, it is correctly stored on 'InSMS' schema, but we got an error as you can see from the attached screenshot.

The error is: "The script has returned an invalid value: 'undefined'"

Is there some configuration to be done on the Script tab of the Inbound SMS activity?

Thank in advance for your support.

Best regards,

Andrea

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Best answer by florentlb

Hi Andrea,

Yes, the Script tab is used to define the action to take, as explained in the documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Event_activities.html#Inbound_SMS

Hope this helps,

Florent

3 replies

florentlb
florentlbAccepted solution
Level 10
May 24, 2017

Hi Andrea,

Yes, the Script tab is used to define the action to take, as explained in the documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Event_activities.html#Inbound_SMS

Hope this helps,

Florent

Amit_Kumar
Amit_Kumar
Level 10
May 28, 2017

Hi Andrea,

As Florent mentioned there is something wrong in the JS. As a preliminary analysis I can say you are trying to access a data variable in JS which is not defined or unavailable to use.

please share a sample data from schema and share js code for more help.

Regards,

Amit

florentlb
florentlb
Level 10
June 2, 2017

Hi Andrea,

Do you have an update on this?

Thanks,

Florent.

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