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binhr47192046
Level 2
June 18, 2017
Solved

global unsub / opt out in adobe campaign

  • June 18, 2017
  • 2 replies
  • 2800 views

Do we have a global unsub / global opt out concept (subscribers who don't want to receive any communication at all)  in adobe campaign ? If yes, how and where we can access to these data? It's different to the Services and subscriptions function

Thanks and Regards.

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    Best answer by vraghav

    Hi binhr47192046 ,

    There is an attribute in nms:recipient schema named @blacklist which can be set to true or Yes if you wish that the recipient is never sent a communication, even by mistake.

    Delivery templates have a default exclusion criteria to remove such recipients from targeted audience. Adobe Campaign adds it by default on every new template but a marketer can disable this option as well and hence please do revisit all the delivery templates.

    So, if you have a data file with the list of emails that should never be sent an email, please create a workflow to update corresponding recipient's blacklist field to true.

    If you wish to provide this feature on a webApp, you will have to write custom JS code to update the recipient record.

    Regards,

    Vipul

    2 replies

    Amit_Kumar
    Amit_Kumar
    Level 10
    June 19, 2017

    Yes, WE have this concept in adobe campaign.

    let's say if you are updating recipient/profile details with no longer contact by any channel/email than that is equivalent of global Unsubscription.

    Read following for details: Synchronizing profiles

    Regards,

    Amit

      vraghav
      Adobe Employee
      vraghavAdobe EmployeeAccepted solution
      Adobe Employee
      June 19, 2017

      Hi binhr47192046 ,

      There is an attribute in nms:recipient schema named @blacklist which can be set to true or Yes if you wish that the recipient is never sent a communication, even by mistake.

      Delivery templates have a default exclusion criteria to remove such recipients from targeted audience. Adobe Campaign adds it by default on every new template but a marketer can disable this option as well and hence please do revisit all the delivery templates.

      So, if you have a data file with the list of emails that should never be sent an email, please create a workflow to update corresponding recipient's blacklist field to true.

      If you wish to provide this feature on a webApp, you will have to write custom JS code to update the recipient record.

      Regards,

      Vipul

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