GDPR - Adobe Campaign compliance and tools | Community
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Jean-Serge_Biro
Jean-Serge_Biro
Level 10
September 15, 2017

GDPR - Adobe Campaign compliance and tools

  • September 15, 2017
  • 4 replies
  • 18259 views

Dear all,

Please, may you share your concerns about Adobe Campaign compliance to GDPR law?

European Union law that will apply on May 2018 and have impacts on all software editors and customers, all around the world actually (penalty up to 4% of companies worldwide turnover):
http://www.eugdpr.org/

I would like to know, for both Adobe editor and its Adobe Campaign customers, how are managed the GDPR fulfillment project, either for AC functionalities required or existing ones that must evolve, or for customers, how to adapt specific AC implementation done, tools developed, actions engaged to abide by the GDPR rules.

Regarding Adobe Campaign, the only thing I noticed for the past months was the sysfilter system to protect PII information:

https://docs.campaign.adobe.com/doc/AC6.1/en/CFG_Editing_schemas_Restricting_PII_view.html

It is not enough for full compliance, to my mind.

Of course, the underlying databases management system (Postgres, SQL Server, Oracle, mySql, etc) bring their own tools for securing privacy data management.
But I consider that it is not enough as well.

Please, any concrete experiences are needed for all of us, and very useful to share in our Adobe Campaign community.

Regards

Jean-Serge

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    4 replies

    Jean-Serge_Biro
    Jean-Serge_BiroAuthor
    Level 10
    September 27, 2017

    Posts on related subjects:

    florentlb
    florentlb
    Level 10
    October 10, 2017

    Hi Jean-Serge,

    As I mentioned in another post, we have internal discussions going on and this is indeed a big topic that needs to be addressed as soon as possible. Our teams are working on it and I hope to be able to share some concrete information specifically about Campaign very soon.

    Community members, don't hesitate to share your thoughts in this thread, your feedback is important!

    Thanks,

    Florent

    (Edit: I'm turning this thread into a 'discussion' rather than a question)

    J
    jburke_deliv
    October 10, 2017

    I'm sharing Jean-Serge's concern; I have not seen much information on GDPR, and it's coming awfully close. Fines are 4% of global turnover or 20million euro's, whichever is higher (+ compensation for violations to victims); I really think we need to make GDPR compliance a major focus for the next few quarters.

    I have contacted the Adobe Campaign documentation team to ask them if there is any information they can share with us; will share here when I hear back from them.

    Also, one external source I really like is the ICO's "GDPR Readiness Checklist"; Getting ready for the GDPR | ICO

    One question from myself, as I'm new on this forum: are we able to create "sticky" posts? I think GDPR would be a good candidate for sticky post topic; a place where we could collect information & documentation and be guided into the various niche topics that Adobe Campaign's GDPR compliancy generates.

    florentlb
    florentlb
    Level 10
    October 30, 2017

    Hello,

    Quick update on the GDPR topic, Adobe will be releasing some information "soon" (should be early November) for what we intend to do for each Experience Cloud solution to help with GDPR compliance.

    I'll make sure to share it as soon as it's available.

    Florent

      davidh2892249
      davidh2892249
      Level 5
      April 19, 2018

      Hi Jean-Serge Biron​,

      Has there been any release on Adobe's approach to supporting GDPR for customer's using Adobe Campaign Classic.

      It would be good to be aware of all the functionalities available to support.

      Thanks

      David

      florentlb
      florentlb
      Level 10
      April 19, 2018

      Hi David,

      What will be released for Campaign Classic regarding GDPR will be similar to what was released for Campaign Standard. As Matthew said in one of the posts above:

      Campaign is planning to release some new privacy tools to help data controllers facilitate the handling of Access and Delete requests. This will be possible via a new API for receiving the requests or via a new interface for entering/managing requests, and they will be processed automatically. The functionality will be similar for both Adobe Campaign Classic and Adobe Campaign Standard.

      There won't be more than that. A more detailed document, similar to General Data Protection Regulation​ (but for Classic) will be released somewhere next week. I encourage you to read it since it explains Adobe's position regarding this new regulation.

      Florent

      A
      ankurm40172185
      Level 2
      April 26, 2018

      The new release is out it seems; Adobe Campaign Release Notes

        Terms & ConditionsAccessibility statement

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