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michaelwilding
Level 3
May 5, 2023
Solved

Fragment Not Unlocking

  • May 5, 2023
  • 3 replies
  • 1048 views

I've been testing fragments and I know we're supposed to be able to edit them when you click on the padlock icon, but I am finding this isn't working. I click the padlock and get the normal toolbar, but I can't go into any of the components and edit them. E.g. I can't edit a title by clicking on it and typing a new title in. I can edit the HTML. However as soon as I save the email the lock comes back.

 

Any ideas?

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Best answer by michaelwilding

Thank you to @satheeskannak for working with me to find the issue. The issue turned out to be Firefox. The fragments don't function correctly inside Firefox, but works fine in Chrome. 

3 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
May 5, 2023

@michaelwilding,

 

Ideally, fragments should allow you to edit when it's dropped into the delivery template by breaking the synchronization with the fragment. Not sure if you are trying to edit any OOTB fragments directly in the template which will not work. You will have to duplicate the fragment and use it in the template and make necessary updates specific to a template if required. There are a few things you need to consider while creating fragments,

https://experienceleague.adobe.com/docs/campaign-standard/using/designing-content/building-email-content/using-reusable-content.html?lang=en

 

For example, I have a fragment created for a legal disclaimer, and when I use that in the delivery template it allows to me break the synchronization from the original fragment where I was able to edit and save changes.

Let me know if this is still not working.

 

Thanks, Sathees
M
michaelwildingAuthor
Level 3
May 5, 2023

@satheeskannak thank you for the reply. This is a custom fragment, not an OOTB. When I break the synchronisation I am still unable to edit any of the parts. If I break synchronization, then save email, when re-open email it is re-synchronized. 

M
michaelwildingAuthorAccepted solution
Level 3
May 10, 2023

Thank you to @satheeskannak for working with me to find the issue. The issue turned out to be Firefox. The fragments don't function correctly inside Firefox, but works fine in Chrome. 

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