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YashP1
Level 2
July 6, 2018
Solved

Follow up email

Hi!

I need to send a follow-up email to the ones that haven't opened the first email sent from a campaign. How do i do this?

Please advise.

Thanks in advance

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    kuthiala_ananya
    kuthiala_ananyaAccepted solution
    Adobe Employee
    July 9, 2018

    Hello Yahsank P,

    You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

    Hope this helps !!

    Regards,

    Ananya Kuthiala

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    5 replies

    El_Loco
    El_Loco
    Level 5
    July 6, 2018

    Hi Yashank,

    Are you using Adobe Campaign Classic or Standard?

    Essentially all you need to do is exclude all profiles who have a delivery log related to the original email, How you achieve that will depend on which platform you are using.

    Thanks,

    Bob

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    YashP1Author
    Level 2
    July 6, 2018

    Hi Bob,

    We are using the Adobe Campaign V7.

    Thanks

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    El_Loco
    El_Loco
    Level 5
    July 6, 2018

    Unfortunately I'm only familiar with Adobe Campaign Standard, but I think the following thread should help you to achieve what you need.

    Exclude all email in previous delivery 

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    kuthiala_ananya
    Adobe Employee
    kuthiala_ananyaAdobe EmployeeAccepted solution
    Adobe Employee
    July 9, 2018

    Hello Yahsank P,

    You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

    Hope this helps !!

    Regards,

    Ananya Kuthiala

    Translate
      YashP1Author
      Level 2
      July 9, 2018

      Thanks Ananya!

      This is all i needed. Thanks again for your help!

      Translate
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