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L
LAR1985
Level 3
August 22, 2022
Question

Failure sending transactional message

  • August 22, 2022
  • 2 replies
  • 1154 views

Hi everyone,

 

We have created a transactional message from an event. When we launch API, the json is received and processed to deliver in the delivery but it is not sent (the number of sent is 0 vs 13 of delivered.

 

 

When we look at "Sending logs", it said that it has failed and the nature of the failure is "Unreachable" and the reason "Unable to find the Email format for the address '*' ".

 

Can anyone help us?

 

Thanks

 

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2 replies

M
Adobe Employee
mohamedy3806083Adobe Employee
Adobe Employee
August 25, 2022

Hi @lar1985 

 

Support needs to look more closely into this, we need to review the delivery logs from the back-end server as well.  please open a ticket with campaign support and we will help you identify the root cause.

 

best regards

 

Mohamed

U
user06671
October 13, 2022

Hi! Did you have an answer? I have the same issue 

C
Adobe Employee
costa_n11Adobe Employee
Adobe Employee
October 13, 2022

Hi @LAR1985 

Any chance you could share the payload you're sending to the REST API?

Looks like the email address passed might be an issue.. Seeing the payload would help

Thanks
Denis

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