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shivak41694392
shivak41694392
Level 2
March 31, 2017
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  • March 31, 2017
  • 7 replies
  • 2900 views

Has anyone connected Adobe Campaign to Facebook . We have Adobe campaign installed on premise. I am looking for information on canvas URL

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    Best answer by Amit_Kumar

    Hi Shiva,

    Your understanding is right. To test this you need to have a public facing staging/test environment(Web server) which can be accessed publicly. Then you restrict everyone but facebook.

    Regards,

    Amit

    7 replies

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    March 31, 2017

    Hi Shiva,

    Please have a look at the documentation link which should answer your query.

    https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Publishing_on_Facebook.html

    Regards,

    Vipul

    shivak41694392
    shivak41694392Author
    Level 2
    March 31, 2017

    Hi Vipul,

    Thanks for your response..

    I have gone through the URL, you have mentioned.

    ACM is installed at our end and when I enter the application server path in Canvas URL.

    Application is unable to connect to Facebook..

    Regards 

    Shiva 

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    March 31, 2017

    Hi Shiva,

    Can you please specify the exact error message and the canvas URL that you are currently using.

    Screenshots will help.

    Regards,

    Vipul

    shivak41694392
    shivak41694392Author
    Level 2
    March 31, 2017

    Hi Vipul, 

    Attached is the screenshot , which shows Canvas URL and error...

    Regards

    Shiva

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    March 31, 2017

    Hi Shiva,

    The domain in your URL is not public facing and hence is not accessible over the internet.

    Current domain is for intranet so that computers within your organisation can reach to it.

    You will have to make it public-facing for connecting it to your app.

    Regards,

    Vipul

      shivak41694392
      shivak41694392Author
      Level 2
      March 31, 2017

      Thanks Vipul, 

      Can i say , we need a frontal server which hosts this public facing URL and use that in ACM ?

      if this is the case will campaign post the message to facebook via this server?

      Regards

      Shiva 

      Amit_Kumar
      Amit_KumarAccepted solution
      Level 10
      April 3, 2017

      Hi Shiva,

      Your understanding is right. To test this you need to have a public facing staging/test environment(Web server) which can be accessed publicly. Then you restrict everyone but facebook.

      Regards,

      Amit

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