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External link not working in mobile Safari

Forum|Forum|2 years ago
August 24, 2023
3 replies
2393 views

Hello, checking to see if anyone has ever run across this issue with external links not working in mobile instances of Safari.

We have an external link (i.e. https://youtube.com/playlist?list=PLpd2v5gp5pccmGDRZyZXE5qFa29J70vyg) in an email, and the attached appears when clicking on the external link in the email from an iPhone; gets stuck on our sending domain. However, the link works as expected in Safari when using a Mac.

Thanks in advance!

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Best answer by Manoj_Kumar

Hello @kevinha15

The issue is with your tracking URL. The certificate seems to be causing the issue.

Fixing the certificate should resolve this problem.

SatheeskannaK

Community Advisor

@kevinha15, I did try that on iPhone and it opens fine in safari browser. Is that happening to everyone having iPhone?

Thanks, Sathees

K

KevinHa15Author

@satheeskannak, Sorry, I should clarify. Yes, you're able to get to that URL in Safari if you directly go to the URL or click on the link I pasted above as you did. It's when we add the link to the email in Campaign and email to recipients, the recipients using iPhones to click on the link in the email are getting that Safari error screen.

SatheeskannaK

Community Advisor

@kevinha15, Earlier I followed the same steps. Created an email, and sent an email and when I clicked the link in the email it took me to the Safari browser, and opened the link as expected.

Thanks, Sathees