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PallaviD
November 8, 2021
Solved

Error i email preview and thumbnail creation

  • November 8, 2021
  • 1 reply
  • 1962 views

HI

 

I have created an email template with header and footer in campaign standard. When i use template and create an email delivery, i am getting pop up message in orange box- 'there is an error while creating preview'. After saving no thumbnail s displayed on the dashboard.

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Best answer by PallaviD

Thank you for the help.

I found out the issue.

Explanation:

I was creating an email delivery using some fragments and i was getting error in the preview,creating thumbnail and publishing.

When any email delivery is created using fragments/templates the ID of the fragment/templates is used in the html of the email.

Fragments in my dev instance were renamed and when i was trying to preview email, template had old naming convention and at time  of preview/publish new names were referred.

So there was a conflict in the naming convention.

 

Thank you

 

 

1 reply

B
Adobe Employee
bisswangAdobe Employee
Adobe Employee
November 10, 2021

This points to some issue with the personalization used in the E-Mail.

e.g. some invalid fields or some content blocks where the permission is lacking.

Can you try following:

* Open developer console in the browser

* Preview the mail

* You should see an error 500 request and the response body may give some more infos on the cause of the issue

P
PallaviDAuthorAccepted solution
November 16, 2021

Thank you for the help.

I found out the issue.

Explanation:

I was creating an email delivery using some fragments and i was getting error in the preview,creating thumbnail and publishing.

When any email delivery is created using fragments/templates the ID of the fragment/templates is used in the html of the email.

Fragments in my dev instance were renamed and when i was trying to preview email, template had old naming convention and at time  of preview/publish new names were referred.

So there was a conflict in the naming convention.

 

Thank you

 

 

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