Error: Cannot find email delivery | Community
Skip to main content
S
SamT-1
July 20, 2022
Solved

Error: Cannot find email delivery

  • July 20, 2022
  • 1 reply
  • 1038 views

Hi,

 

I was opening a workflow delivery in order to compare to a existing campaign for research. The delivery activity appears in the workflow but when I click to open it  i get the following message. Has anyone experienced this before? If so, is there any way of restoring the delivery?

 

We also cannot find this delivery in the Marketing Activities.

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Craig_Thonis

Hi Sam,

 

This would indicate that the delivery was deleted since you are unable to locate it under the marketing activities section as well. The only way to restore this could potentially be to perform a database restore. That said, any restore would mean losing data that occurred after the restore point.

 

As the error suggests, you'll need to recreate the activity to resolve the error.

 

Regards,

Craig

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
July 25, 2022

Hi Sam,

 

This would indicate that the delivery was deleted since you are unable to locate it under the marketing activities section as well. The only way to restore this could potentially be to perform a database restore. That said, any restore would mean losing data that occurred after the restore point.

 

As the error suggests, you'll need to recreate the activity to resolve the error.

 

Regards,

Craig

    S
    SamT-1Author
    July 28, 2022

    Thanks Craig!

     

    This is what we assumed but wanted to explore options. Appreciate you confirming 🙂

     

    Thanks again,

     

    Sam

    Terms & ConditionsAccessibility statement

    Loading footer...