Engagement Splits - Sending to recipients that didn't open email | Community
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isaiah_haupt
October 8, 2019
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Engagement Splits - Sending to recipients that didn't open email

  • October 8, 2019
  • 4 replies
  • 4096 views

I'm creating a workflow and I want to send an email to the population that didn't open the previous email in the workflow. How would I do this? I see how to send to those that received and/or opened the email but I don't see a filter for those that didn't open it.

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    Best answer by kuthiala_ananya

    Hi @isaiahh43009223

    Here is the link from product documentation for the same Configuring filter definition

    Also used case documented similar to your requirement Retargeting non-openers

    Regards,

    Ananya Kuthiala

    4 replies

    kuthiala_ananya
    Adobe Employee
    kuthiala_ananyaAdobe Employee
    Adobe Employee
    October 8, 2019

    Hi @isaiahh43009223

    You can query trackingLogRcp and broadLogRcp table. Forst query broadLogRcp table to check whether an email was sent to particular recipient and then can filter trackingLogRcp table to see whether they opened/clicked a email.

    There are many ways to achieve the requirement of yours , i just shared one example for the same. You may also consider created a pre defined filter so you do not have to build the same logic again and again.

    Regards,
    Ananya Kuthiala

      J
      Adobe Employee
      James_LegrosAdobe Employee
      Adobe Employee
      October 8, 2019

      Here is another thread on a similar topic, which may help: Engagement Split in ACS workflow

      ~James

        I
        isaiah_hauptAuthor
        October 8, 2019

        How would I create a predefined filter in Adobe Campaign Standard?

        kuthiala_ananya
        Adobe Employee
        kuthiala_ananyaAdobe EmployeeAccepted solution
        Adobe Employee
        October 8, 2019

        Hi @isaiahh43009223

        Here is the link from product documentation for the same Configuring filter definition

        Also used case documented similar to your requirement Retargeting non-openers

        Regards,

        Ananya Kuthiala

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