Emails not delivered

Forum|Forum|5 years ago
November 30, 2020
3 replies
2083 views

Hi Community,

For one of our client email address is not receiving scheduled or adhoc deliveries, they just get the api triggered messages. I checked the sending logs it showed unreachable, inbound email bouce rule.

The email was seen in the Quarantine list, so I changed its status to valid but still it's not receiving deliveries. Anything else I need to update?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by mmbb110

I validated the email address via online validator tools and the address was indeed BAD

S

sumitp11734535

Level 2

Hi,

Will it be an official domain? if yes then try to send another person with the same domain, if it's still the same problem then try to make that official domain to Cloudflare access and whitelisting.

M

mmbb110Author

Level 9

@sumitp11734535 it is pacbell.net domain and API triggered messages are delivered fine.

shelly-goel

Adobe Employee

@mmbb110 What's the error you see after changing status to valid? Did the email address move to quarantined status again? Is the reason 'Unreachable' again? I think to know the reason better, you can also check details of the email address under quarantines, you would be able to see "Error Text"

M

mmbb110Author

Level 9

Yes, it was again in Quarantine with unreachable error. I checked online with a email validation site and it qualifies te email address as BAD. Wondering how are API message's going out fine then?

M

mmbb110AuthorAccepted solution

Level 9

I validated the email address via online validator tools and the address was indeed BAD

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded