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knixHaas
Level 2
November 14, 2018
Solved

Email Sent to Profile Marked "No longer contact by email"

  • November 14, 2018
  • 1 reply
  • 2213 views

Hi,

I just encountered an email being sent to a profile marked "" I thought that the "prepare" step of an email campaign removed those profiles from the audience. Am I wrong? Do I need to add a filter to all my audience creation workflows to remove these profiles? Any insight would be appreciated. Thank you.

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Best answer by pablo_rosero1

Hi Kristin,

Yes, it's better to always have a fallback so you can always make sure you don't communicate with users that decided not to be contacted by filtering them out.

All the best,

Pablo

1 reply

pablo_rosero1
pablo_rosero1Accepted solution
Level 9
November 22, 2018

Hi Kristin,

Yes, it's better to always have a fallback so you can always make sure you don't communicate with users that decided not to be contacted by filtering them out.

All the best,

Pablo

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