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MMOUIRE
MMOUIRE
Level 2
December 15, 2015
Solved

Email proofs not sending

  • December 15, 2015
  • 4 replies
  • 2971 views

Hi,

 

I'm having issues getting emails to proof for me. Is there a guide for the best practices for this?

 

Thanks

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Best answer by taciac

Hello,

There are two possible ways to make it work:

1. Check the validation process – you must use the ‘Send a proof button’ and not ‘Send’. For more information the documentation is available here: https://support.neolane.net/doc/AC6.1/en/DLV_Creating_deliveries_Email_channel.html#Validating_the_content

 2. To understand why the emails are not sent - consult the troubleshooting article about email delivery is here: https://support.neolane.net/doc/AC6.1/en/PRO_Troubleshooting_Email_delivery.html

Hope this helps,

Tacia

4 replies

taciac
taciac
Level 9
December 15, 2015

Hello,

Which product are you using? 

Thank you,

Tacia 

MMOUIRE
MMOUIREAuthor
Level 2
December 15, 2015

Hi Tacia,

 

I'm using Adobe Campaign 6.1. When i go and send the proofs, they look like they are sending but never turn up.

Steps taken:

  1. Create a new delivery
  2. Load HTML into delivery
  3. Set language
  4. add subject line
  5. Select the seed list recipients.
  6. Click Analyze
  7. Click send

I do all this, nothing fails, but i don't get the mail I've sent to a number of people and different inboxes but none arrive.

taciac
taciacAccepted solution
Level 9
December 17, 2015

Hello,

There are two possible ways to make it work:

1. Check the validation process – you must use the ‘Send a proof button’ and not ‘Send’. For more information the documentation is available here: https://support.neolane.net/doc/AC6.1/en/DLV_Creating_deliveries_Email_channel.html#Validating_the_content

 2. To understand why the emails are not sent - consult the troubleshooting article about email delivery is here: https://support.neolane.net/doc/AC6.1/en/PRO_Troubleshooting_Email_delivery.html

Hope this helps,

Tacia

carlob47135339
carlob47135339
August 15, 2018

Hi the second link on this answer is dead. We are experiencing the same problem, and have attached direct recipients and a proof list but no joy sending a proof, just give us '0' to send.

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