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vbennett
vbennett
Level 2
August 3, 2020
Question

Duplicate Profiles after Subscribing to a Service

  • August 3, 2020
  • 2 replies
  • 1456 views

Hey there!

 

I have just run across an issue with our profiles. I have recently created a Landing Page that subscribes a user to a specific service however when an existing profile subscribes through this landing page to the new service, it duplicates the profile rather than updating the existing profile with the new subscription.

 

Has this happened to anyone or does anyone have some experience that would prevent duplicates?

 

Thanks, friends!

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2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
August 5, 2020

Hi @vbennett,

 

Can you verify write data section on the landing page properties and make sure you have the correct reconciliation key defined.

 
 

Thanks, Sathees

Thanks, Sathees
vbennett
vbennettAuthor
Level 2
August 29, 2020
hey @satheeskannak, yes, I can confirm those parameters are set in the LP.
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
August 18, 2020

Hi @vbennett ,

 

Did @satheeskannak 's answer resolved your query? Please let us know.

 

Thanks!

Sukrity Wadhwa
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