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Discrepancy in ACS and AA data

Forum|Forum|5 years ago
February 5, 2021
2 replies
1278 views

Hi Team,

We are using ACS for collecting form data into custom resources and we have found that sometimes there is a double entry in AA for a single form entry in ACS. We have tried to investigate with few submissions but unable to figure out the root cause.

Thanks

Tamana

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Best answer by Craig_Thonis

Hi Tamana,

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause. We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

Regards,

Craig

Craig_Thonis

Accepted solution

Adobe Employee

Hi Tamana,

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause. We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

Regards,

Craig