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JozefJu
June 7, 2018
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Discrepancy between subscription and delivery

  • June 7, 2018
  • 1 reply
  • 728 views

I am preparing an email campaign via "Send via email."

After moving forward with "Prepare" and "Confirm,"

I noticed that there is a gap between registered addresses=subscribers (under “Services” on “Profiles and Audiences") and the final delivery target number. This is the first email and these addresses (subscribers) were registered beforehand so they had no way to unsubscribe, and the domains are not blacklisted.

Any ideas why?

Thank you.

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Best answer by vraghav

Hi jjcc16 ,

All of your answers should be present in the Audit logs of the delivery.

It explains what type of typology rules have been applied and who all got excluded.

We can help if you are happy to past the audit logs here.

Regards,
Vipul

1 reply

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
June 7, 2018

Hi jjcc16 ,

All of your answers should be present in the Audit logs of the delivery.

It explains what type of typology rules have been applied and who all got excluded.

We can help if you are happy to past the audit logs here.

Regards,
Vipul

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